MY TECHNICAL CAPABILITIES
Engineering Resilience at Enterprise Scale
Cloud & Infrastructure Architecture
Architecting enterprise-grade cloud infrastructure across AWS, Azure & GCP has been central to my work with organizations operating at global scale. Leading the migration of seven national government platforms to Microsoft Azure at Kenya's ICT Authority meant maintaining 99.99% uptime throughout the transition while implementing deployment strategies that slashed land approval processing times by 80%. My infrastructure work spans multi-cloud environments where resource optimization, disaster recovery protocols & security compliance matter most, especially when serving millions of users across distributed systems.
KEY ACHIEVEMENTS:
- ●99.99% uptime maintained during government platform migration
- ●80% reduction in land approval processing times
- ●Multi-cloud architecture across AWS, Azure & GCP
Container Orchestration & CI/CD Pipeline Engineering
Building and optimizing containerized infrastructure with Kubernetes, Docker, Ansible, ArgoCD & GitHub Actions is where most of my recent focus has been. At Sourcegraph, engineering automated operational tooling accelerated customer-facing response times by 31% while supporting enterprise AI-powered code search tools across complex distributed environments. Standardizing over 15 operational playbooks and troubleshooting frameworks has decreased recurring platform incidents across global infrastructure and enabled consistent deployments across multiple regions, which matters when you're managing systems that can't afford to break.
KEY ACHIEVEMENTS:
- ●31% acceleration in customer-facing response times
- ●15+ operational playbooks standardized globally
- ●Kubernetes-based enterprise environments at scale
Engineering Team Leadership & Mentorship
Leading technical teams in high-pressure environments where rapid incident response and knowledge transfer directly impact business continuity has taught me what actually works. At Sourcegraph, mentoring a technical team through structured onboarding and enablement programs reduced new hire ramp-up time significantly. My approach involves directing incident response within a follow-the-sun support model where personally managing 62% of high-severity production incidents wasn't just about solving problems fast; it was about building team capability to handle complex distributed system challenges independently.
KEY ACHIEVEMENTS:
- ●62% of high-severity incidents managed personally
- ●Follow-the-sun support model established
- ●Structured onboarding reduced ramp-up time significantly
Incident Response & Platform Reliability Engineering
Orchestrating high-severity incident responses across globally distributed platforms means understanding that downtime directly impacts enterprise revenue. At Sourcegraph, reducing incident resolution time by 34% came from implementing automated root cause analysis workflows and enhanced Prometheus-based monitoring that caught issues before they escalated. The systematic approach involves partnering with core SRE teams to deploy infrastructure optimizations and strengthen system observability, resulting in 99.9% service availability for global SaaS customers and 35% reduction in overall platform downtime.
KEY ACHIEVEMENTS:
- ●34% reduction in incident resolution time
- ●99.9% service availability maintained
- ●35% reduction in overall platform downtime
Enterprise SaaS Integration & Technical Client Success
Bridging the gap between complex technical platforms and enterprise customer needs means ensuring successful deployments that actually drive revenue growth. At IQVIA, integrating SaaS platforms with complex customer APIs and environments for over 20 enterprise clients across EMEA secured $10M in annual contract value through seamless technical onboarding. The proactive approach included deploying health monitoring systems and technical checkpoints that dropped customer churn from 8% to under 3%, proving that strong technical partnership directly impacts retention and revenue.
KEY ACHIEVEMENTS:
- ●$10M in annual contract value secured
- ●Customer churn decreased from 8% to under 3%
- ●20+ enterprise clients across EMEA successfully integrated
Agentic AI & Intelligent Automation
Designing the infrastructure for the next generation of intelligence. Architecting LLM-driven workflows and agentic frameworks transforming raw operational data into autonomous systems that eliminate manual toil at scale. By leveraging Python-based automation and AI-powered tooling, I processed over 1M records with a 54% boost in efficiency, ensuring that complex AI initiatives ship with the absolute reliability and speed required for enterprise-grade environments.
KEY ACHIEVEMENTS:
- ●1M+ records processed via AI-driven automation
- ●54% improvement in operational velocity
- ●LLM-driven workflows scaled for enterprise-level usage
Cross-Functional Stakeholder Management & Technical Communication
Translating complex technical requirements into business outcomes while coordinating across engineering, product & customer-facing teams has been essential at every role. At IQVIA, serving as the primary technical escalation point meant coordinating resolution strategies between global customers and internal engineering teams for critical integration issues across distributed EMEA teams. At Kenya's ICT Authority, coordinating multi-stakeholder technical teams across various government departments ensured all cloud delivery initiatives for a $2M infrastructure program stayed within budget and met stringent government performance criteria.
KEY ACHIEVEMENTS:
- ●$2M infrastructure program delivered on budget
- ●Multi-stakeholder coordination across government departments
- ●Critical integration issues resolved across distributed teams
Strategic Growth & Enterprise Customer Success
Scaling a brand-new business line from the ground up. Taking ownership of a nascent business segment with $0 in revenue and scaled it to $6M in ACV within two years by leading complex technical onboarding and high-stakes partnerships. This role involved deploying proactive health monitoring that successfully reduced churn from 8% to under 3%, while maintaining the commercial maturity to walk away from unsustainable partnerships to ensure long-term profitability and service excellence.
KEY ACHIEVEMENTS:
- ●$6M ACV grown from a brand-new $0 business line
- ●62.5% reduction in enterprise churn (from 8% to <3%)
- ●33% revenue growth driven through technical success frameworks
Quantitative Strategy & Fund Management
Applying a high-level engineering mindset to private markets allows for a level of precision and transparency often missing in traditional finance. Currently managing a private investment fund that leverages AI data-driven decision-making and algorithmic risk management to consistently outperform benchmarks. By treating fund management as an engineering challenge focusing on quantitative analysis and rigorous capital preservation.
KEY ACHIEVEMENTS:
- ●31% annual returns achieved through data-driven strategy
- ●Algorithmic risk management for capital preservation
- ●Quantitative frameworks applied to private market assets
TECHNICAL STACK