CAREER SNAPSHOT
7 Years Building Resilient Infrastructure at Enterprise Scale
Senior DevOps Engineer with proven expertise leading platform reliability across global SaaS companies. Reduced incident resolution by 34% at Sourcegraph through automated monitoring systems, secured $10M in enterprise contracts at IQVIA via complex API integrations, and led government cloud migrations maintaining 99.99% uptime. Specialized in Kubernetes orchestration, multi-cloud architecture (AWS/Azure/GCP), and distributed team leadership across three continents.
YEARS EXPERIENCE
7+
INCIDENT REDUCTION
34%
GLOBAL OPERATIONS
3 Continents
PROFESSIONAL JOURNEY
Experience & Impact
Sourcegraph
Senior Application Engineer & Team Lead (DevOps & Platform Support)
San Francisco/Nairobi•Mar 2021 – Present
●Orchestrated global platform operations across three continents using asynchronous workflows and distributed team management to support enterprise AI-powered code search tools.
●Reduced incident resolution time by 34% through the implementation of automated root cause analysis workflows and enhanced Prometheus-based monitoring systems.
●Engineered automated operational tooling that accelerated customer-facing response times by 31% while maintaining 99.9% service availability for global SaaS customers.
IQVIA
Customer Success Manager (Technical SaaS & Platform Integrations)
EMEA•Dec 2019 – Feb 2021
●Led technical onboarding for enterprise SaaS solutions across EMEA, driving a 33% revenue increase for a nascent product line through deployment efficiency.
●Integrated SaaS platforms with complex customer APIs and environments for 20+ enterprise clients, securing $10M in annual contract value.
●Decreased customer churn from 8% to under 3% by deploying proactive health monitoring systems and technical success checkpoints.
IQVIA
Product Manager (Technical Platform & Data Products)
Nairobi, Kenya•Mar 2019 – Dec 2019
●Launched enterprise data platforms serving pharmaceutical clients in four African markets, achieving a 77% adoption rate during the initial rollout phase.
●Built Python-based automation scripts to process over 1M records, enhancing internal data processing efficiency by 54% compared to manual methods.
●Introduced agile development methodologies and sprint cycles that accelerated product delivery timelines for key platform features.
ICT Authority (Government Digital Transformation Program)
Technical Advisor, Government Cloud Delivery
Nairobi, Kenya•Jun 2018 – Feb 2019
●Led the cloud migration of seven national government platforms to Microsoft Azure, maintaining 99.99% uptime throughout the infrastructure transition.
●Designed deployment strategies for cloud-based SaaS solutions that reduced land approval processing times by 80% and lowered fraud rates by 47%.
●Managed a $2M infrastructure program, ensuring all cloud delivery initiatives remained within budget and met stringent government performance criteria.
Cytonn Investments
Digital Innovation Evangelist
Washington DC-Baltimore Area•Mar 2018 – Jun 2018
●Overhauled obsolete corporate silos by leading cross-departmental innovation sprints, resulting in a 60% increase in innovative ideation across the organization.
●Piloted and launched a concept SaaS product roadmap for a financial merry-go-round application, successfully translating stakeholder requirements into a functional developer-ready blueprint.
●Catalyzed the development of an internal seed fund and innovation strategy, contributing to a 35% increase in corporate startups led by trained employees.
Agriculture and Food Authority - Sugar Directorate
Technology Specialist
Nairobi, Kenya•Jan 2016 – Feb 2018
●Implemented advanced security protocols and perimeter defenses that resulted in a 15% decrease in ransomware attacks and unauthorized access attempts.
●Restructured the entire campus-wide network architecture, significantly increasing the IP address pool and improving overall system connectivity for all departments.
●Commissioned and validated the organization's primary backup protocols and disaster recovery frameworks, ensuring 24/7 data availability for critical records.
World Agroforestry
Customer Success Specialist
Nairobi, Kenya•2015 – Dec 2015
●Authored and standardized a comprehensive suite of process reference manuals for user training, which became the cornerstone of the new-hire orientation program.
●Streamlined technical support management through Zendesk, achieving higher resolution rates by categorizing and prioritizing global incident trends.
●Developed and implemented the organization's first formalized incident response procedures, reducing the time from detection to resolution for critical system outages.
East African Portland Cement PLC
Software Engineer
Nairobi, Kenya•Mar 2014 – Jul 2014
●Designed, programmed, and successfully rolled out a company-wide intranet portal that served as the primary internal communication hub.
●Initiated and executed a massive data archival exercise, improving database performance and cleaning legacy records for the enterprise system.
●Guided and facilitated User Acceptance Training (UAT) sessions for the Microsoft Dynamics NAV rollout, ensuring high adoption rates among non-technical staff.
ACADEMIC FOUNDATION
Education
Strathmore University
Bachelor of Science in Computer Science (Informatics)
Strathmore University
Diploma in Business & Information Technology
PROFESSIONAL CREDENTIALS
Certifications & Qualifications
Cloud Native Computing Foundation
Certified Kubernetes Administrator
CKA
Google Cloud
Google Cloud Associate Engineer
Amazon Web Services
AWS Cloud Practitioner
Microsoft
Microsoft Azure Fundamentals
MULTILINGUAL CAPABILITY
Languages
English
Fluent Proficiency
Swahili
Native Speaker
Spanish
Basic Proficiency